Join us on Wednesday, December 11, 2013 from 8:00 AM to 12:00 PM (EST) for a Training Workshop on Strategic Client Leadership Training: Moving from Functional Expert to Strategic Partner. CLICK HERE for more details & to register.
Whether you provide market research, design, advertising, digital, branding, public relations or some other commercial service, it’s likely that your clients are asking, more and more often, for you to be a “strategic partner.” They want more than just your functional expertise and deliverable. They want you to speak into their business and provide consultative support beyond the specific vertical you specialize in.
This proven 4 hour Client Service Leadership Training Workshop will give Account Leaders, Creative Directors, Designers and Client Service leaders and managers a framework and practical tools to deliver more strategic client leadership.
The Garage Group’s approach to developing “empathy” and understanding with clients and their framework of skills and mindsets has been called both pragmatic and highly effective. During the 4 hour workshop, Ann Lauer & Jason Hauer, Cofounders of The Garage Group will share:
- The Why & How of Developing Client Empathy
- Key Mindsets Necessary for Delivering Strategic Value (Humility/Learning, Optimism, Barrier Busting, Partnership, Client-Relevance)
- Specific skills and behaviors that enable Strategic Client Services at both a project and relationship level (Proactivity, Ownership, Problem Solving, Innovation, Integration)
Participants will leave with a personalized action plan and practical tools to ensure action-ability. CLICK HERE for more details & to register.
“Ann and Jason blend an empathetic ear with a direct approach—a combination that enables everyone in the room to understand the core of the issues at hand and the actionable steps that need to be taken. It is usually hard to convince folks to step away from their busy schedules for several hours for a training session, but at the end of our time together, you had people asking for more and wishing the training would go on for longer. This is time well spent!”
– Senior Strategy Director, LPK
